Platform features

A complete WhatsApp CRM operating system

Manage conversations, contacts, templates, broadcasts, flows, voice events, analytics, teams, billing, and settings from one SaaS portal.

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CRM modules

Shared WhatsApp team inbox with assignment and SLA status
Contact database with tags, groups, custom fields, opt-in status, lead stage, notes, and timeline
Dashboards for message volume, delivery, reads, replies, template performance, broadcasts, calls, and agent activity

WhatsApp modules

Meta Embedded Signup connection flow
Template creation, preview, submission, status, rejection reason, variables, and buttons
Broadcast campaigns using approved templates and opted-in audiences only
WhatsApp Flows creation, publishing, responses, export, and analytics

Team operations

Owner, admin, supervisor, agent, billing manager, and read-only roles
Agent availability, internal notes, mentions, activity logs, and performance reporting
Conversation transfer, priority, status, category, archive, and resolution tracking