Call operations
- Incoming call event handling
- Outgoing call support where Meta allows
- Ringing, answered, missed, rejected, failed, and completed statuses
- Call logs, notes, disposition, customer timeline, and assignment
WhatsApp Voice Calling
Official calling support where Meta enables it
Calls24x7 models voice calling as an official API capability only. If calling is not enabled for a WABA, the product clearly shows that it is unavailable.
Analytics
- Voice calls today
- Missed calls
- Call volume
- Agent activity
- Team performance
Guardrails
- No unofficial calling
- No mobile WhatsApp automation
- Recording only if officially supported and legally compliant
- Unavailable state: WhatsApp Voice Calling is not enabled for this WhatsApp Business Account.